Privacy Policy

Privacy Policy – Drona Hills Resort
At Drona Hills Resort, we are committed to protecting the privacy and personal information of our guests, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our resort, use our services, or interact with us online.

1. Information We Collect
We may collect personal information in various ways, including when you make a reservation, contact us, or use our services. The information we collect may include:

* Full name, contact number, and email address
* Billing and payment details
* Identification proof (as required by local regulations)
* Travel preferences and special requests
* IP address and browsing data (for website users)

2. How We Use Your Information
The information we collect is used to provide a seamless and personalized experience. We may use your information for:
* Processing reservations and payments
* Confirming bookings and sending updates
* Providing customer support and responding to inquiries
* Improving our services and guest experience
* Sending promotional offers (only with your consent)

3. Sharing of Information
Drona Hills Resort does not sell or rent your personal information. However, we may share your data with:

* Trusted third-party service providers (such as payment gateways and booking platforms)
* Government authorities, if required by law
* Business partners involved in delivering services (such as transport or tour operators)

4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.

5. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance user experience. Cookies help us understand user behavior, improve website performance, and customize content. You can choose to disable cookies through your browser settings.

6. Your Rights
You have the right to:
* Access and review your personal data
* Request corrections or updates
* Withdraw consent for marketing communications
* Request deletion of your data, subject to legal obligations

To exercise these rights, you may contact us using the details provided below.

7. Third-Party Links
Our website or communications may contain links to third-party websites. Drona Hills Resort is not responsible for the privacy practices or content of these external sites.

8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Updated versions will be posted on our website with the revised date.

9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

Drona Hills Resort
Chamba - Mussoorie Rd, Kanatal, Chamba, Sakalana Range, Uttarakhand 249145
Email: [info@dronahillsresort.com]
Phone: +91-9811119105